Central Bank: 80% of complaints falls on the insurance companies

The Bank of Russia has published data on citizens' complaints on non-credit financial institutions in the third quarter of 2016. Most, ie 80%, accounted for the subjects of insurance business: it is insurance companies, mutual insurance companies, insurance brokers, insurance actuaries. The report is published on the website of the Bank of Russia.

Among the complaints against insurance companies traditionally associated with leading CTP - 86%, including those relating to the calculation of rebates for accident-free driving, failure to conclude CTP contract due to lack of forms of policies, as well as the imposition of additional services.



"Complaints of microfinance institutions account for 11% of total applications, in turn, issuers received only 4% of the total number of complaints and appeals:. Most of the shareholders are dissatisfied with failure to submit a joint stock information society and non-payment of dividends", - the report says the Bank of Russia.

In total in the third quarter of this year, the Bank of Russia has received more than 25.5 thousand. Complaints and appeals. This is by 8.3% less than in the previous period. As a result of their review of service on protection of rights of consumers of financial services and the minority shareholders in the third quarter sent to the financial institutions more than 2 thousand. Orders to eliminate or prevent violations of Russian legislation. Composed of more than 1.2 thousand. Protocols on administrative violations.