By Pamela Dennis


An insurance claims adjuster, also known simply as a claims adjuster, is responsible for investigating various insurance claims. This is done through interviewing claimants and witnesses, consulting hospital records and police reports, and check the property damage in order to determine extent of company liability. In many other countries, the term loss adjuster is used to describe these professionals. Others under this title may represent the policyholders and aid in claim preparation.

Often, adjusters work for the insurer. They may also be in charge of managing property claims that involve building and structure damages, or liability reports as they relate to personal injury or third-person property damage in situations of dog attacks, auto accidents, alleged negligent behavior, and slips and falls. Some professionals handle both types and are known as multi-line.

Public adjusters are known for working with the policyholder. This guarantees no conflict of interest when they have to advocate to insurance providers on behalf of the policyholder. Professionals might also be independent. That is, they are hired by clients who are self-insured or multiple providers. If they have received licensing by the state authority they are considered at the top when it comes to knowledge in the field, whether it be marine, residential, vehicular or another kind.

Most of the time the adjuster will verify coverage through policies, investigate the liability for damages, and offer compensation to those injured based on their physical and emotional property damages. They are given many other responsibilities too. Other tasks that may be carried out by such professionals: notifying insurer of covered losses, researching reports, assessing damages, filing paperwork, handling reports in a timely fashion, protecting interest of those they represent, preparing reports, communicating with policy order, and negotiating cost and time of repairs with service and product providers.

Individuals are encouraged to check with the local chapter of licensed public adjusters, or state agency, to find a qualified professional for hire. These individuals should be in good standing and licensed. Many insurance providers prefer to hire those who have received a four-year degree from a college that relates to business.

Likewise, many states require that state certification be received before a person practices as a professional in the field. Furthermore, they may have to earn a certain amount of education credits every year to keep their license. This type of continued education is possible only through attending seminars, online training and other such programs.

These professionals are known for working long hours, throughout the week and weekends. The work they do it is typically appointment based and should revolve around client needs. Staff adjusters typically work for a larger company and have an office to work in. Public and independent adjusters typically work from their home and receive assignments through email, designated websites or fax.

The insurance claims adjuster is available in many different forms. In general, these professionals are in charge of assessing the various components of insurance claims. This may involve numerous processes. Some professionals work independently, others are hired by larger entities and many are categorized as public.




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