By Stephen Thomas


There is absolutely no doubt that a vast majority of corporate organizations these days are largely dependent on technology when it comes to engaging with their clients. Despite this fact, most of these organizations are still reliant on archaic modes of communication. Many businesses usually find it hard to let go of their traditional phone lines. Thanks to unified communications, corporate organizations finally have the chance to make a complete overhaul of their communication strategy.

In essence, the whole process involves converging three types of communication in one medium. These forms include voice, data and video. The most admirable factor in this type of technology is that it greatly reduces costs. Instead of companies having to make three separate payments and invest in different types of infrastructure, all they have to do is ensure they have a dedicated channel to handle these services.

By integrating popular services like text, email, voice and fax messaging, users can get some much needed convenience. This in turn ensures that the concerned companies get the most out of their employees. The mode of transmission involved in integrated technology is usually referred to as full duplex. What this basically means is that the devices in use have the capacity to send messages and receive them simultaneously. To a great extent, this reduces waiting time, a common occurrence in conventional communication.

It is not uncommon to find a service provider offering voice mail packages. A company may opt to rent some storage space for its voice data, albeit depending on the package chosen. Technically, a message stored in a virtual location can be easily accessed by going online and signing into a registered account.

There are a plethora of advantages that come with making use of converged communication. One important aspect is the fact that employees are not limited by physical boundaries. They can work from wherever they are. However, there are downsides to it just as is the case with modern day technology. One notable downside is the potential loss of information, usually to unintended recipients.

In order to tackle this possibility, business owners should make sure they hire qualified individuals as network administrators. Apart from ensuring network availability, network administrators ought to limit access to systems and information to intended recipients. This goes a long way in maintaining accountability. Furthermore, it becomes a whole lot easier to track security breaches to the source. These days, most companies require their staff members to authenticate themselves during all correspondence.

For corporate organizations, unifying communication is the main aspect that embodies fruitful conversations. Over the last few years, the entire concept of integration has seen considerable change. With time, new attributes and concepts are brought up. These days, the traditional methods that people are used to when communicating are not enough for total communication. For example, phones may only support certain document formats.

This is where integrated technology comes in. With tools such as audio conferencing, shared desktops, instant message, ERP and CRM, companies nowadays have the capacity to go wherever they want to be in terms of productivity. But even before opting for specific services, business owners should be sure to enlist the services of trusted service providers. This way, they can get guaranteed access to services that meet the required standards.




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